Coronavirus (Covid 19) Information

In light of the coronavirus situation and in line with government advice we ask you to follow the restrictions listed below. These measures are to safeguard the health of our staff, our clients and their families and also to contribute to the countrywide efforts to contain the outbreak.

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If any of your animals (this includes dogs, cats and other domestic pets, horses and farm animals) need veterinary attention then please contact us by telephone initially. If you are NOT IN SELF ISOLATION and DO NOT HAVE ANY SYMPTOMS OF CORONAVIRUS we can arrange an appointment time with one of our vets or nurses. Please bring you mobile telephone with you for communication. Please bring a credit or debit card with you for payment at the time, please try and avoid bringing cash due to its increased virus contamination risk.

On arrival at the surgery you must contact the the reception team by telephone to tell us you are here and then wait with your animal in your car in the car park. The vet or nurse will then find you to commence the appointment. Stay at least 2 metres away from each other at all times. We are allowing ONE CLIENT PER PATIENT, we will take your animal and bring them into the surgery to examine and treat them. 

If you require a vet on farm or to your stables you must confirm firstly that you are not in self isolation and that there are no members of your household who have active coronavirus infection. During the visit you must stay 2m apart from each. Any situations outside of this must be discussed with our vets before a visit is made.

YOU MUST NOT COME TO THE PRACTICE BUILDING OR BE ON THE PRACTICE PREMISES IF:

  1. You have any symptoms of coronavirus, ie cough, fever, shortness of breath
  2. If you have been within 2 metres with anyone who has symptoms of coronavirus within the previous 14 days.
  3. If you have returned from one of the listed countries within the last 14 days

IF YOUR ANIMALS NEED MEDICAL ATTENTION AND IF YOU ARE SELF ISOLATING OR HAVE ACTIVE CORONAVIRUS INFECTION OR ARE IN A GOVERNMENT DEFINED "VULNERABLE GROUP" YOU MUST:

  1. Make initial contact with us by telephone 01989 562251. From that point we will advise on the best course of action for you and your animal. 
  2. We have various options and protocols in place to organise medicines supply, and to assess your animals treat them appropriately. 

For repeat prescriptions for your pet:

  1. Contact the practice by telephone. The request will be forwarded to one of the vets to issue. If your animal needs an examination or more details are required the vet my request either a telephone or video consultation with you.
  2. If you are ill with coronavirus or your household is in isolation because a hoisehold member has coronavirus we can send you medication via post or it can be collected on your behalf by a friend nominated by you. Payment for the medication and postage can be made over the telephone with one of out receptionists at the time of medication authorisation.

 

PLEASE HELP US TO HELP YOU AND YOUR ANIMALS AND TO KEEP US ALL AS SAFE AS POSSIBLE. THESE ARE UNPRECEDENTED TIMES AND WE ARE DEALING WITH A DISEASE THAT MUST NOT BE TAKEN LIGHTLY. WE ARE ALL VERY MUCH AT RISK SO PLEASE ADHERE TO GOVERNMENT RECOMMENDATIONS. 

IF WE WORK TOGETHER AND ARE RESPONSIBLE AND SAFE WE CAN GET THROUGH THIS. 

A HEART FELT THANK YOU. STAY SAFE AND WELL. WE WILL BE HERE TO HELP YOU AND YOUR ANIMALS.

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We are a RCVS Accredited Practice.  This is a voluntary Practice Standards Scheme, which quality assures practices and their facilities.

Wye Valley Canine Hydrotherapy
Wye Valley offer treatment for dogs that need stress-free supportive exercise.
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