Coronavirus (Covid 19) Information - We Are Still Open

Please rest assured that during coronavirus restrictions, we are still here for you and your animals.

A lot of changes and modifications have happened since coronavirus lockdown started in March. But now  we are able to see all animals for all conditions, all operations, vaccinations and general health checks.

In line with government advice we have modified the way our team works within the practice. These modified methods are to comply with 2m distancing rules and NHS test and trace system.These measures are to safeguard the health of our team, our clients and their families and also to contribute to the countrywide efforts to contain the outbreak. Importantly, it also allows us to take the best care of your animals.

Procedure For Bringing Your Pet In For A Consultation Appointment
  • If your pet needs to be seen, please telephone reception on 01989 562251 to book an appointment.
  • Then come to the practice 5-10 minutes before your booked time. Please bring your mobile telephone with you and  telephone reception to tell us you have arrived.
  • Please do not enter the building, wait in your car in the car park. We have lots of space available so please park away from other people in the car park.
  • A vet will come outside to see you and discuss yours pet's needs. This will be done at a 2m distance (we hope the rain holds off)
  • The vet will then bring your pet inside the practice for the examination or procedure required.
  • The vet will bring your pet back outside for you to discuss the ongoing plan or follow up and to dispense any medications your pet may need.
  • Please bring a credit or debit card with you for preferred method of payment over the telephone before you leave. That way we can still maintain social distance safety. We can accept cash or cheques if needed.
Procedure For Bringing In Your Pet For An Operation

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  • If your pet needs an operation procedure, scan or X-ray, please telephone reception on 01989 562251 to book an appointment.
  • Then come to the practice 5-10 minutes before your booked time. Please bring your mobile telephone with you and  telephone reception to tell us you have arrived.
  • Please do not enter the building, wait in your car in the car park. We have lots of space available so please park away from other people in the car park.
  • One of our nurses will come outside to discuss the procedure and complete our admissions paperwork.
  • Our nurse will then bring your animal inside for the procedure to be done that day. We will contact you on the telephone numbers you have given us to update you and to arrange a collection appointment time.
  • Please arrive for that appointment time and telephone reception to let us know you have arrived.
  • Our nurse or vet will come outside to talk you through any post op instructions and medications.
  • Please bring a credit or debit card with you for preferred method of payment over the telephone before you leave. That way we can still maintain social distance safety. We can accept cash or cheques if needed.
  • Then the best part, we will bring your pet back outside to reunite you.
  • Take your pet home for lots of cuddles, tasty food and non stop TLC.
Importantly - We can only do the procedures outlined above for households that do not have Coronavirus infections. If your animal needs treatment and you have a Coronavirus positive person or are isolating because of NHS test and trace instructions do not come to the practice. Please telephone us first. A vet will speak to you to arrange the best way to deal with your animal. These cases will be handled on a case by case basis.

 

We are still offering telephone and video consultations.

Click here to register for video consultations
Click here for more information on video consulting including registration instructions.

 

Procedure For House Visits For Dogs And Cats

House visits are possible but they are not as safe as bringing your pet to the practice. We are not allowed to enter your house. Any procedure has to be done outside which limits what we are able to do. If you require a vet to do a house visit to you must firstly confirm that you are not in self isolation and that there are no members of your household who have active coronavirus infection. We would then recommend your case is discussed with a vet before a home visit is booked.

Procedure For On Farm Or Stables Visits

If you require a vet on farm or to your stables you must confirm firstly that you are not in self isolation and that there are no members of your household who have active coronavirus infection. During the visit you must stay at least 2m apart from each. Any situations outside of this must be discussed with our vets before a visit is made.

 

Procedure For Repeat Medications, Flea And Worm Treatment For Your Pet
  • Contact the practice by telephone or complete the online submission form that is the big green box on the bottom right of our home page or email us a request on info@chaseviewvets.co.uk The request will be forwarded to one of the vets to issue. If your animal needs an examination or more details are required the vet will contact you.
  • To collect your medication please come to the practice and telephone us when you have arrived.
  • Please make payment over the phone with a credit or debit card as preferred method however cash or cheques are still accepted.
  • Our dispensing nurse will bring the medications outside to you and either place them in our collection box or on your car for you to pick up.
  • If you are ill with coronavirus or your household is in isolation because a household member has coronavirus we can send you medication via post or it can be collected on your behalf by a friend nominated by you. Payment for the medication and postage can be made over the telephone with one of out receptionists at the time of medication authorisation or collection. 
Flea and Worm Protection

In view of the stay at home guidelines where animals and their owners are spending even more time together, we strongly recommend that regular flea and worm control is maintained. The last thing we want is parasites in your home and near your family. We have a plentiful supply of the best treatments for this. You to either collect them from us or we can post them to you. 

Pet Health Plan Members

We are still running our Pet Health Plans as normal. You can book for vaccinations and health checks and collection of your flea and worm treatment as outlined in the procedure above.

Can Pets Spread Coronavirus?

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At present there is no evidence to suggest that pets such as dogs and cats can be infected with the new coronavirus. However, it is always a good idea to wash your hands with soap and water after contact with pets. This will protect you against common bacteria such as E.Coli and Salmonella that can pass between pets and humans.

 

 

 

Here are some useful behavioural advice tips for puppies, kittens and adult pets during Covid 19 restrictions.

As we change our behaviour during this coronavirus lockdown, animals can be affected too. Here are some useful guides written by Sarah Health, a recognised veterinary specialist in behavioural medicine.

Advice for puppy owners during Covid 19

Advice for kitten owners during Covid 19

Advice regarding behavioural changes in your pet during Covid 19

Corona Virus and Pets

 

Dog walking and Covid 19

 

A HEART FELT THANK YOU FOR WORKING WITH US IN THESE NEW TIMES. STAY SAFE AND WELL. WE ARE HERE TO HELP YOU AND YOUR ANIMALS.

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We are a RCVS Accredited Practice.  This is a voluntary Practice Standards Scheme, which quality assures practices and their facilities.

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