Hydrotherapy Terms of Business

Payments Terms and Conditions

Payment in full will be expected at the time of treatments.

Cash, cheques, credit or debit cards are all accepted.

Pet Insurance

If your pet is insured we request payment in full at the time of treatment as stated in our payment terms and conditions. We will always submit insurance policy claims promptly to ensure you are reimbursed as quickly as possible. Many insurance companies allow us to submit claims on line which speeds the process further. We do not charge for this administration service.

Privacy Policy

We do not store any personal data on our website.

The following information shows you how we use your data for Hydrotherapy treatment.

How information is collected

On registration at Wye Valley Canine Hydrotherapy Referral Clinic we will access the information entered on our referral form.

The registration details you give to us will be kept in a locked cupboard in our office with no unsupervised access to the public. Your details will not be visible or shared with anyone else.

What information is collected

Your personal data such as your name, address, contact details including email, home phone, work phone and mobile phone.
If applicable your previous veterinary surgery or your referring veterinary surgery
Your pet’s insurance company

How information collected is used

In order for us to carry out our responsibilities as your Hydrotherapy Clinic it is necessary for us to hold your personal data.

Your personal data is used via SMS, email, phone or post to allow us to communicate with you about your animal’s health.

We may need to contact you in connection with your pet’s health such as veterinary advice with regard to Hydrotherapy and emergency contact.

If your pet is insured we may need to contact you in connection with your claim.

Should any queries arise in connection with your account at any time we will contact you.

We have CCTV at Wye Valley Canine Hydrotherapy Referral Clinic which helps to ensure that the clinic is protected.

Disclosure of your information

Wye Valley Canine Hydrotherapy Referral Clinic will never share your personal data with third parties for the purpose of marketing

The only circumstances under which your information might be shared would be in connection with your pet’s welfare.

These are listed below;

Veterinary practices which your pet is referred from.

Pet insurance companies should you have to make a claim for your pet.

We have a list of companies which we do have to share and we have written confirmation that these are all GDPR compliant

These companies provide the following services to Wye Valley Canine

hydrotherapy Referral Clinic.

Insurance Companies

VDS Professional insurance

Information Security

At Wye Valley Canine Hydrotherapy Referral Clinic, we have policies in place to make your information as secure as possible. The personal data held is kept in a locked cupboard in our office where there is no unsupervised access for the public.

Right of access to your personal data

You have the right to access details held by Wye Valley Canine Hydrotherapy Referral Clinic about you and ensure that our data is accurate and up to date. You also have the right to request that the data that we hold on you be deleted.